Handcrafted artificial arrangements — "exquisite detail and lasting beauty you’ll enjoy for years to come."
Handcrafted artificial arrangements — "exquisite detail and lasting beauty you’ll enjoy for years to come."
This Return & Refund Policy outlines the conditions under which customers may request returns, exchanges, or refunds for purchases made through our online store, in accordance with applicable Canadian consumer protection legislation. Please contact us at: returns@beafloral.com
This policy applies to all purchases made through our online platforms (including website, mobile app, or other e-commerce channels).
Due to the nature of our products, return eligibility varies by product category. Custom orders — including floral designs, size modifications, and personalized arrangements — are subject to additional terms outlined in Section 4.
Customers may request a return or refund for non-perishable items (artificial stems, artificial arrangements - non custom, and home décor items) within 14 calendar days of receiving their order.
Upon approval:
Returned items must be received within 14 calendar days
Items must be unused, in original condition, and in original packaging (including tags, labels, accessories, and boxes)
Perishable items (fresh flowers and live plants) are governed by Section 3 and are not eligible for standard returns.
Fresh flowers and live plants are perishable goods and cannot be returned once delivered.
Exceptions apply only if the item arrives damaged, broken, defective, or incorrect at the time of delivery.
To be eligible for review, customers must contact us within 24 hours of delivery and provide:
Order number
Clear photographs of the item(s) and packaging
A brief description of the issue or concern
We are not responsible for:
Improper care after delivery (watering, placement, temperature exposure)
Environmental damage occurring after delivery
Natural variations in plant size, bloom stage, or colour
Claims submitted after 24 hours
Shipping fees are refundable only if the issue resulted from our error.
Custom or personalized floral arrangements (including fresh, artificial, or mixed media designs) are non-refundable once production has begun or the design has been approved.
A non-refundable deposit may be required and applied toward the final cost
Modifications may be limited once production is underway
Refunds are only provided if the finished product materially deviates from agreed specifications
For standard returns (e.g. change of mind, colour preference), customers are responsible for return shipping costs
Original delivery charges are non-refundable unless the return is due to our error
For defective, damaged, or incorrect items, we will provide a prepaid return label or alternative reimbursement
Returned items must be unused, undamaged, clean, and complete with all original packaging materials.
All returns are inspected upon receipt. We reserve the right to:
Deny refunds for items showing signs of use, event display, or damage
Apply a restocking fee where permitted under this policy
Approved refunds are issued to the original method of payment.
Please allow:
5–10 business days for refund processing after approval
Additional time for your financial institution to post the refund
The following items are final sale and not eligible for return or refund:
Clearance or discounted items
Seasonal merchandise (see Seasonal Policy below)
Custom or made-to-order items, unless defective or not as described
Items purchased as part of a bundle or promotion may be subject to additional conditions.
If any item arrives damaged, defective, or incorrect, customers must contact us within 24 hours of delivery with:
Order number
Clear photographs of the item and packaging
A brief description of the issue
Upon verification, we will arrange a replacement or refund, where possible, at no additional cost.
Minor variations inherent to handcrafted artificial florals (e.g. slight colour variation, stem angle) do not constitute defects.
Orders may only be cancelled or modified before production or shipment.
Once production begins or an order is fulfilled, cancellations or modifications are not possible.
Rush orders, same-day arrangements, custom pieces and orders placed during peak times (such as - but not limitted to - Valentine's Day, Mother's Day, Christmas) cannot be cancelled once confirmed.
In cases of excessive or suspicious return activity, a restocking fee of up to 25% may be applied.
We reserve the right to refuse returns where there is evidence of prior use, event display, or abuse of the returns process.
All returns or refund requests must be emailed to returns@beafloral.com and include the following:
Customer name
Order number
Reason for return
Photograph of item(s), if applicable
Once your return has been approved, you will receive return instructions, including a Return Authorization (RA) number.
Items returned without prior authorization or without a valid RA number may be refused or returned to sender.
Customers will be notified by email once the return has been received, inspected, and processed.
This policy is governed by the laws of the Province of Ontario and applicable federal consumer protection legislation in Canada.
Nothing in this policy limits your statutory rights under provincial or federal law.
This policy is published clearly on our website and is deemed accepted by the customer at the time of purchase.
Due to their limited-time nature, seasonal items are final sale and non-refundable once purchased.
Holiday-themed décor (Christmas, Halloween, Easter, etc.)
Seasonal floral arrangements
Limited-edition seasonal items or colours
Clearance seasonal stock
Exchanges are accepted within 48 hours of delivery only for defective or damaged seasonal items, provided items are:
Unused
In original packaging
A photo of the defect/damage is provided along with a brief description of the issue
Exchanges are subject to product availability and offered only while seasonal stock remains available. If a replacement is unavailable, an alternative resolution may be offered at our discretion.
