Handcrafted artificial arrangements — "exquisite detail and lasting beauty you’ll enjoy for years to come."
Handcrafted artificial arrangements — "exquisite detail and lasting beauty you’ll enjoy for years to come."
Effective Date: [Insert Date]
This Return & Refund Policy outlines the conditions under which customers may request returns, exchanges, or refunds for purchases made through our online store.
This policy applies to all purchases made through our online platforms (including website, mobile app, or other e-commerce channels). Custom orders — including bespoke floral designs, size modifications, and personalised arrangements — are subject to separate terms outlined in Section 4.
Customers may request a return or refund within 14 calendar days of receiving their order, in accordance with applicable consumer protection laws.
Upon approval, returned items must be received within an additional 14 calendar days.
Returned products must be unused, in original condition, and in their original packaging (including tags, labels, accessories, and boxes).
For standard returns (e.g. change of mind, colour preference), the customer is responsible for return shipping costs.
Original delivery charges are non-refundable unless the return is due to an error on our part (e.g. incorrect or defective item).
For defective, damaged, or misdelivered items, we will cover return shipping via a prepaid return label or alternative reimbursement.
Custom or personalised floral arrangements are non-refundable once production has begun or the design is confirmed.
A non-refundable deposit may be required for custom work and is applied toward the final cost.
Modifications to custom orders may be limited once design or construction is underway.
Refunds for custom orders are only provided if the product significantly deviates from the agreed-upon specifications.
Returned items must be unused, undamaged, clean, and complete with all packaging materials.
Items will be inspected upon return. We reserve the right to deny a refund or apply a restocking fee if the item shows signs of use or damage.
If your return is approved, refunds will be issued to your original method of payment (e.g. Visa, Mastercard, PayPal).
Please allow 5–10 business days after return approval for processing.
Your financial institution may require additional time to post the refund to your account.
Final sale items, seasonal promotions, discounted clearance items, and gift cards are not eligible for return or refund.
Items received as part of a bundle or promotion may be subject to additional conditions.
Custom and made-to-order items are generally excluded from return unless they are faulty or do not meet specifications.
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery with your order number and clear photographs.
Upon verification, we will arrange a replacement, refund, or return label.
Please note: small imperfections inherent to handcrafted artificial florals (e.g. slight colour variations, stem angles) do not constitute defects.
Orders may only be modified or cancelled prior to production or shipment.
Once production begins or your order is fulfilled, cancellations or modifications may not be possible.
Rush orders, custom pieces, or same-day arrangements cannot be cancelled once confirmed.
In cases of excessive or suspicious return activity, a restocking fee of up to 20% may be applied.
We reserve the right to deny returns where there is evidence of use (e.g. event use or temporary display).
All return or refund requests must be submitted through our returns portal or emailed to [your email address], including your name, order number, and reason for return.
Do not ship items before receiving approval — unapproved returns may be refused or returned to sender.
We will notify you via email once your return is received, inspected, and processed.
This policy is governed by the laws of the Province of Ontario and applicable federal consumer protection legislation in Canada.
Nothing in this policy limits your statutory rights under provincial or federal law.
This policy is published clearly on our website and is deemed accepted by the customer at the time of purchase
Due to the limited-time nature of seasonal merchandise, all seasonal items are final sale and non-refundable once purchased.
Holiday-themed décor (e.g., Christmas, Halloween, Easter)
Seasonal floral arrangements
Limited-edition seasonal items or colors
Clearance seasonal stock
Exchanges may be accepted within 7 days of purchase for defective or damaged seasonal items only. Items must be:
Unused and in original packaging
Accompanied by a valid receipt or order confirmation
We do not offer refunds on seasonal items.
Custom or made-to-order seasonal items are non-returnable and non-exchangeable.
Shipping fees (if applicable) are non-refundable.
